Immediate danger comes first
Keep away from downed lines and damaged trees. If people are in immediate danger, call 911. For a power-line concern, contact the utility. Do not enter an unsafe area to photograph a tree or move debris.
Tell us what changed
From a safe location, describe the address, what happened, and whether a tree is contacting a structure or blocking access. A phone conversation is not a promise of arrival time or a remote safety assessment.
Availability varies
Regular office hours are Monday–Friday, 8:30 am–4:30 pm Central. Emergency inquiries may be made outside these hours, but immediate response and crew availability are not guaranteed. Do not rely on a submitted form when urgent assistance is needed.
Storm & urgent tree inquiries near you
Based in Crystal, Schroeder Outdoor Services serves Crystal, New Hope, Robbinsdale, and surrounding Twin Cities communities. Include your property city and access details so we can confirm availability and plan a site review.
Questions about storm & urgent tree inquiries
Does the website dispatch a crew?+
No. Call for urgent inquiries. Immediate danger should be directed to emergency services or the utility.
Can the chat tell me the tree is safe?+
No. Stay clear of a potentially hazardous tree and seek an appropriate on-site assessment.